Foreign Customers Come Drawn by Reputation! Shanghai Silver-Hair Store Unlocks the ‘International Opening’ of the Silver Economy
A Brazilian engineer picks out a birthday gift for his wife, an Indonesian man achieves independent walking here, and an Italian family makes four trips back and forth… The Shanghai Elderly Care Expo Innovative Product Experience Hall (Shanghai Silver-Hair Store), located at Puxi Financial Plaza on Daduhe Road in Putuo District, has recently welcomed more and more foreign customers, becoming the ‘first stop’ for foreigners coming to Shanghai to shop for elderly care products and rehabilitation aids.
Shanghai Silver-Hair Store
The store breaks away from the traditional shelf display model and, centering on the five-dimensional needs of seniors—clothing, food, housing, transportation, and entertainment—creates a new silver-hair consumption scene that is ‘browsable, experienceable, and purchasable.’ As the ‘never-ending showcase’ of the Shanghai Elderly Care Expo, it closely connects global silver-hair resources with the consumer experience of elderly care and rehabilitation aids.
Among the overseas customers who visit the store, some are traveling in China and treat this place as a must-visit spot for purchasing aids; some work in silver-economy-related businesses and see this place as a cutting-edge window for understanding China’s silver industry; and others work and live in Shanghai and treat this place as a supply station for meeting their silver-hair lifestyle needs.
Swiss customer visits the store to purchase a lightweight trailer
Not long ago, an elderly Brazilian couple walked into the store pushing a manual wheelchair. The elderly woman had difficulty walking, and they wanted to buy a lightweight, foldable electric wheelchair to fulfill their long-awaited dream of a long-distance trip through China. The elderly man was an engineer and had strict standards for evaluating every wheelchair’s performance, specifications, motor, and battery. ‘It not only has to work in China, but also has to comply with the differing standards for battery transport on high-speed rail and domestic and international flights.’
As the elderly man tried and compared each wheelchair one by one, the staff not only explained the performance and compared the specifications for him, but also prepared bilingual battery test reports, English battery labels, and product manuals. In the end, the elderly man chose a wheelchair that suited him, and he said emotionally: ‘My wife’s birthday is next month. This electric wheelchair and this trip to China are my birthday gift to her!’ Upon learning of the elderly man’s intention, the store specially printed the elderly woman’s name on the invoice, adding a sense of ceremony to this birthday gift. The next day, the couple flew to Beijing with this electric wheelchair. The electric wheelchair purchased at the Shanghai Silver-Haired Store carried the deep affection of years spent supporting each other, as well as the hopes for their later years as they set off for distant places, and would accompany them throughout their journey.
In recent years, Putuo District has continued to deepen its work in the silver economy and improve supporting facilities for the elderly industry. As an external display window for the district’s silver economy, the Shanghai Silver-Haired Store not only displays high-quality elderly-friendly products, but also focuses on foreign consumer scenarios. Through precise adaptation to cross-border transport standards, bilingual explanations, and foreign-language receipts and other refined foreign-related services, it continues to align with international service standards.
This summer, a tall Indonesian man in his thirties, supported by his wife and mother, walked into the Shanghai Silver-Haired Store with the help of a walker. He told the staff that he hoped to use an exoskeleton robot to improve his mobility. He had been following the store’s overseas social media account for a long time and had come in person specifically to try it out.
“This exoskeleton robot is equipped with China’s new-generation AI gait algorithm.” The staff helped the man put on the device. During the trial, he rested his left hand on the shoulder of a store clerk and his right hand on his mother’s shoulder, thanking them in English as he walked. “Don’t rush, take it slow. We’ll walk a few more steps with you so it can better adapt to your gait,” the staff encouraged him step by step. As he walked, the man felt his steps become steadier, and the hands resting on the clerk and his mother gradually relaxed. He said joyfully to his mother, “Mom, don’t worry, you can let go. I can try to walk on my own.” His mother and the clerk continued to slow their pace, staying by his side; the man began to step forward independently with the help of the exoskeleton robot.
British customers visit the store to learn about exoskeleton robots
Letting go of a pair of supporting hands upholds the dignity of an independent life. This scene of warmth that transcends national borders confirms the broader value of the Shanghai Silver-Haired Store—it is turning cutting-edge technology into tangible, perceptible support for daily life, continuously extending the boundaries of age-friendly services toward friendliness for all ages.
A few days ago, a family of three from Italy walked into the Shanghai Silver-Haired Store pushing a somewhat old manual wheelchair. After comparing several products, they chose an electric wheelchair and additionally equipped it with two high-endurance batteries. From consultation and trial, order placement and confirmation, to repeated testing and fine-tuning, this family visited the store four times in total. They placed an order on their first visit, yet the follow-up service was not discounted in the slightest, which made the wife, Mrs. Rosa, feel especially warm. “I’m really sorry to trouble you so many times.” Over the course of several interactions, the staff helped guide them to phone repair, offered travel tips for Hangzhou, and sent a translated English invoice via WeChat, sparing them much of the inconvenience of cross-border communication.
Four visits, four receptions—closing a sale is never the end of service, but the starting point of trust between China and other countries. Mrs. Rosa specially brought handmade souvenirs she had knitted herself, saying “thank you” in the Chinese she had just learned. Not long after, she sent a family photo from a boat on West Lake in Hangzhou, filled with the joy of travel between the lines, and warmly invited the staff to visit Italy. From “welcome” to “welcome back,” the Shanghai Silver-Haired Store, with its meticulous service, fulfills this city’s promise to every overseas guest and connects friendships that span mountains and seas.
Italian Customer Purchases Electric Wheelchair at Shanghai Silver Economy Store
To better serve overseas customers, Shanghai Silver Economy Store continues to upgrade its service system. Multilingual communication, foreign-related payment, and foreign-language invoices have become standard offerings. For products that attract high attention, such as wheelchairs, crutches, anti-fall vests, and exoskeleton robots, the store has also prepared English manuals and instructional videos in advance. All store staff hold rehabilitation assistive technology consultant certificates, have received professional first aid training, can use AEDs, and can communicate fluently in English and Japanese. Through standardized development that focuses on details, the store breaks down the barriers to assistive device selection caused by differences in language, culture, and regulations, allowing every foreign customer to choose with confidence and use with peace of mind.
British Customer Experiences a Hearing Test in the Store
While serving individual consumers, Shanghai Silver Economy Store is also building a frontier meeting place for matchmaking between Chinese and foreign silver economy industries. Relying on the store’s product displays and experience scenarios, it continues to attract elderly care product agents from Europe, South America, and Southeast Asia, and also brings together silver economy business operators and nursing home executives from countries such as Brazil, the United Kingdom, and Switzerland. Buyers and merchants from various sectors come here to obtain first-hand information on China’s elderly care assistive devices. They not only bring Chinese elderly care enterprises to overseas markets, but also bring overseas customer resources into China. Shanghai Silver Economy Store has thus become an important fulcrum linking China’s silver economy industry to the global market, actively playing the role of a bridge and bond, promoting Chinese elderly care enterprises going global, and advancing deep collaboration between Chinese and foreign silver economy industries.
At present, China’s silver economy has entered a period of strategic opportunity, and Shanghai is accelerating the building of an international age-friendly city. The silver economy has become a new track for the integration of culture, commerce, tourism, sports, and exhibitions, and for promoting consumption upgrading. As a physical fulcrum in Putuo’s ‘three zones and two centers’ pattern for the silver economy, Shanghai Silver Economy Store not only provides livelihood services to the public, but is also an open industrial platform linked to the world. Moreover, as an important window for Shanghai to serve foreign nationals and showcase the warmth of the city, as more and more foreign customers come here, what they take away is rehabilitation assistive devices, and what they leave with is an understanding of China’s elderly care products and urban services. With a broader vision, a more inclusive mindset, and warmer services, Shanghai Silver Economy Store is showing the world the innovative vitality of China’s silver economy, letting the world see the openness and goodwill of a ‘people’s city,’ and helping China’s silver economy industry shine on the global stage.
Shanghai Silver Economy Store Convenience Information
Address:1st Floor, Building D, Puxi Financial Plaza, No. 452 Daduhe Road (Exit 4 of Changfeng Park Station on Metro Line 15, walk about 80 meters in the opposite direction)
Business Hours:Monday to Sunday 9:00-17:00 (subject to store announcements on statutory holidays)
Contact:17621657365
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